Support
Frequently asked questions
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Is the program suitable for beginners?
Yes. Your level is part of the profile you fill in when you sign up, and the program is built for that level, not from a single generic template.
What if I have pain or an injury?
You declare your joint limits in your profile. Contraindicated exercises are removed and replaced with a substitute. If in doubt, see a healthcare professional before you continue: the program is not medical advice.
I don't have any equipment at home. Does it still work?
Yes. The equipment you declare (barbell, dumbbells, machines, resistance bands or bodyweight) decides which exercises you get. The program never assumes equipment you don't have.
Does the program replace an in-person coach?
It replaces the programming part: what to do, how many sets, how to progress. It doesn't replace one-on-one coaching if you need someone to correct your technique in real time.
How long until I get my program?
The profile questionnaire takes under two minutes. Generating the program takes under a minute.
Is my data safe?
Your profile and training data are only accessible to you. Nobody else can read your workouts or your loads.
Do you sell my data?
No. It's never sold or used for advertising. It's only shared with the providers the service needs to run (hosting, payment, generating your program), never with a commercial third party.
How do I delete my account?
Email contact@bodyburn.online and ask for deletion. Your data is erased or anonymised within 30 days, except what the law requires to be kept longer (billing records, 10 years).
Can I get a copy of my data?
Yes, you have a right to data portability. Email contact@bodyburn.online and you'll get your data in a usable format.
Another question about billing?
See the billing FAQ